Terms of Service

Agreement to Terms

By using Capital Express Courier Services ("we," "us," "our") or our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Capital Express Courier Services provides same-day courier, medical delivery, document delivery, long-distance delivery, hotel courier, multi-stop delivery, and related logistics services in the Washington, DC, Maryland, and Virginia metropolitan area. We reserve the right to refuse service to any customer at our discretion.

Booking and Payment

• All bookings are subject to our acceptance and availability.
• Pricing starts at $95 for short distances. Final pricing is calculated based on location, item dimensions, pickup time, and service type.
• For one-time orders, payment is due after dispatch confirms the final price and before pickup. Approved business accounts may pay by invoice on the due date agreed with dispatch. Selecting invoice terms on a request does not by itself approve credit terms.
• Dispatch confirms available payment methods and invoice arrangements when accepting your request.

Request Confirmation and Updates

Submitting a form saves a request for dispatcher review. An on-screen estimate is provisional and does not confirm a pickup. A manager confirms the final price and service availability by email or phone. This website does not collect payment card details or enroll customers in automated SMS messages.

Cancellation Policy

You may cancel your booking at no charge prior to courier dispatch. Once a courier has been dispatched to pickup, cancellation fees may apply. Please contact us as soon as possible if you need to cancel.

Prohibited Items

We do not transport:

• Illegal substances or contraband
• Hazardous materials (explosives, flammable liquids, toxic substances) outside of proper regulated channels
• Firearms or ammunition
• Live animals
• Cash or negotiable instruments without prior written agreement
• Items that violate federal, state, or local laws

Packaging Requirements

You are responsible for properly packaging items for transport. Medical specimens must be packaged according to applicable regulations. We are not liable for damage resulting from inadequate packaging.

Delivery Times

We make every effort to meet estimated delivery times. However, delivery times are estimates and not guarantees. We are not liable for delays caused by traffic, weather, security screening at government or medical facilities, or other factors beyond our reasonable control.

Liability and Insurance

Capital Express Courier Services is licensed and insured. Our standard liability is limited to $100 per shipment unless higher coverage is purchased in advance. We are not liable for indirect, incidental, consequential, or special damages. Claims must be submitted in writing within 30 days of delivery.

Medical and HIPAA

For medical specimen and healthcare-related deliveries, we follow HIPAA-aware handling procedures and maintain chain of custody documentation. Customers are responsible for providing proper packaging, labeling, and any required documentation for regulated medical materials.

Delivery Status Updates

Dispatch records delivery progress through status updates. Uploaded delivery photos or signed receipts are available in the customer account. The website does not provide live location tracking.

Customer Responsibilities

• Provide accurate pickup and delivery addresses
• Ensure items are ready for pickup at the scheduled time
• Provide accurate contact information for both sender and receiver
• Comply with all applicable laws and regulations

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Capital Express Courier Services or its licensors and is protected by copyright and trademark law.

Governing Law

These Terms are governed by the laws of the District of Columbia. Any disputes arising from these Terms or our services will be resolved in the courts of the District of Columbia.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

Contact

Capital Express Courier Services
5402 Connecticut Ave NW, Suite 503, Washington, DC 20015
Phone: +1 301-312-9364
Email: capitalexpresscourier26@gmail.com